Pune, MH, India
Summary
Led comprehensive Salesforce Marketing Cloud development for a US University project, focusing on advanced email campaigns, customer journeys, and automation to deliver measurable client results.
Highlights
Developed and implemented dynamic, personalized marketing solutions across email campaigns, customer journeys, and automation using SFMC platforms (Email Studio, Journey Builder, Automation Studio) and scripting languages (AMPscript, SQL, JavaScript, SSJS, HTML, GTL).
Managed and optimized complex campaign data through the Marketing Cloud Contact Model, Data Extensions, Data Views, and REST/SOAP APIs, ensuring data integrity and accessibility.
Designed and deployed engaging UI/UX layouts with CSS animations and dynamic client-side rendering, significantly enhancing user experience.
Configured and managed secure FTP processes for data transfers and built Salesforce Reports and Dashboards, providing actionable insights for strategic campaign optimization.
Ensured 100% compliance with GDPR, CCPA, and FINRA regulations in handling sensitive customer data and marketing campaigns, mitigating legal risks.
Provided comprehensive end-user training and technical support, resolving issues and documenting processes to ensure smooth CRM operations and user proficiency.
Consistently exceeded project goals by leveraging data-driven insights, optimizing performance to deliver measurable client results for a US University client.